Thank you for visiting and shopping at ZenauraLiving.shop. We are committed to providing you with a seamless shipping experience. This Shipping Policy outlines the details regarding order processing, shipping times, costs, and responsibilities.
1. Shipping Origin
All orders are shipped from our main fulfillment center:
ZenauraLiving
37 West Reybold Drive
Middletown, DE 19709
United States
Please note that, depending on product availability and logistics optimization, some items may also be shipped from partner warehouses located internationally.
2. Order Processing Time
All orders are processed within 1 to 3 business days following order confirmation.
Orders are not shipped or delivered on weekends or holidays.
During peak periods, processing times may extend slightly.
We will notify you via email if your order is subject to significant delay.
3. Shipping Times and Delivery Estimates
Delivery times vary depending on the shipping destination:
| Destination | Estimated Delivery Time |
|---|---|
| United States | 5-10 business days |
| Canada | 7-15 business days |
| United Kingdom | 7-15 business days |
| Europe | 8-18 business days |
| Australia & New Zealand | 8-18 business days |
| Rest of the World | 10-20 business days |
Important:
Shipping times are estimates and commence from the shipping date, not the date of order placement.
Unforeseen circumstances such as customs delays, extreme weather conditions, or carrier service disruptions may impact delivery schedules.
4. Shipping Confirmation and Order Tracking
Once your order has shipped, you will receive a Shipping Confirmation Email containing your tracking number(s).
Please allow up to 48-72 hours for your tracking information to become active.
5. Shipping Costs
Standard shipping is free for all orders unless otherwise specified during checkout or promotional periods.
Expedited or priority shipping services (when available) may incur additional charges displayed during checkout.
6. Partial Shipments
To expedite delivery, your order may be split into multiple shipments, each with a separate tracking number.
7. Customs, Duties, and Taxes
ZenauraLiving.shop is not responsible for any customs duties, taxes, or additional charges imposed by your local customs authority.
These charges must be borne by the customer.
If you are unsure about the customs fees in your country, please check with your local customs office prior to placing your order.
8. Delivery Issues
If your tracking information states that your package has been delivered but you cannot locate it:
Please check your mailbox, neighbors, or local post office.
Confirm that the shipping address you entered during checkout is correct.
Contact the carrier directly for assistance using your tracking number.
If after these steps you are still unable to locate your package, contact us at support@zenauraliving.shop within 7 days of the delivery date.
9. Incorrect Shipping Information
Customers are responsible for ensuring that the shipping address provided is accurate and complete.
ZenauraLiving.shop is not liable for orders that are lost due to incorrect or incomplete addresses.
If an order is returned due to an incorrect address, the customer will be responsible for any reshipping costs.
10. Lost or Damaged Packages
ZenauraLiving.shop is not responsible for packages that are lost once they have been handed over to the carrier.
If your package is damaged upon arrival, please contact us immediately with photos of the package and the damaged item(s) at support@zenauraliving.shop.
11. Unclaimed or Refused Packages
Packages that are unclaimed, refused, or returned to sender may be subject to return shipping fees and/or reshipping fees at the customer’s expense.
Still have questions about shipping or your order?
📧 Please contact our support team at support@zenauraliving.shop — we are happy to assist you!